Technical Operations
Job Descriptions
Monitor System Health: Actively watch our system monitoring and alerting dashboards to proactively identify potential issues.
Provide Frontline Support: Be the first point of contact for technical issues. Respond to, troubleshoot, and resolve system alerts and support tickets in a timely manner.
Manage Incidents: Manage the lifecycle of support tickets using our system from initial report to resolution and communication.
Perform Routine Maintenance: Execute standard operational procedures, including system updates, backups, and user access management.
Support Deployments: Assist our engineering teams during software release cycles and help troubleshoot any issues in our staging or production environments.
Document Everything: Create and maintain clear technical documentation, guides, and run books for common issues and procedures.
Secure Our Future: Implement and oversee security best practices, system patching, and disaster recovery planning.
Automate Everything: Drive initiatives to automate manual processes and monitoring to improve efficiency and reliability.
Requirements
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2–4 years of experience in IT support or IT operations (experience in financial services or clearing house is a plus).
- Basic knowledge of networks, servers, databases, and system monitoring tools.
- Familiarity with IT security practices and backup systems.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and ability to work in a fast-paced environment.
- Willingness to work on a rotation or on-call schedule if needed.